Customer Promise

OUR PROMISE, YOUR EXPERIENCE

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Anywhere, anytime, anything

There’s no time limit on how long you will benefit from our promises. If you are a Nissan Customer, and want to be spoken to in a genuine, open and honest manner, we will look after you. That is our promise.

Call 0330 123 1231

Nissan Customer Promise

We want you to be completely satisfied with the on-going quality and performance of your vehicle. You’re the focus of all we do, and we’re committed to providing the highest levels of service and aftercare that you can find. So, whether you are an existing Nissan customer, whether you bought your car new or used, there’s no time limit on how long you can enjoy the benefits from our promises. That is our promise.

Just call 0330 123 1231

Terms and Conditions apply.

TEST DRIVE YOUR CHOICE

YOU want to test drive the Nissan model, engine and gearbox you’re interested in buying.

NISSAN PROMISE that’s what you’ll get when you pre-book your test drive either online or through our customer service center.

FREE VIDEO HEALTH CHECK

YOU want to understand what is going on with your car’s service.

NISSAN PROMISE a free vehicle health check and we can even show you any work that might need doing with your own vehicle assessment video.

SERVICE PRICE MATCH

YOU want the best value for money when it comes to service and repair.

NISSAN PROMISE simple Fixed Price Servicing, and will price match like-for-like competitor written quotes within 10 miles of your local dealer.

CONTINUOUS ROADSIDE ASSISTANCE

YOU want the peace of mind you get from our quality service to go even further.

NISSAN PROMISE to give your continuous Roadside Assistance for free.

Free Mobility Solution

YOU want to stay mobile when your Nissan is in for a service or repair.

NISSAN PROMISE: to keep you mobile free of charge¹ whether you need a courtesy car, or just a lift.

CONTINUOUS EV ROADSIDE ASSISTANCE

YOU want the peace of mind you get from our quality service to go even further.

NISSAN PROMISE to provide you with EV Roadside Assistance for free, every time you service your electric car with us.

BATTERY QUALITY GUARANTEE

YOU want the reassurance of a functional battery.

NISSAN PROMISE to replace any part of the battery causing capacity loss below 9 bars (out of 12), within battery warranty period.

24 HOUR TEST DRIVE

YOU want to make the right decision when purchasing an electric car.

NISSAN PROMISE to give you peace of mind by letting you test drive a LEAF hatchback for a minimum of 24 hours, subject to availability.

¹Subject to a minimum excess of £500 Options are available to increase the insurance cover available including collision damage waiver for the cost of £10 per day to reduce applicable excess to zero. Click here for full terms and conditions.

NISSAN DRIVER'S GUIDE APP

Explore your Nissan on your smartphone or tablet. Access the complete electronic version of the Quick Reference Guide and get dashboard signal explanations directly on your screen, with our Augmented Reality Technology.